Terms & Conditions
- 1. All activities of the Apply Comma website are according to Islamic republic of Iran regulations.
- 2. In case of presenting incomplete, incorrect or erroneous information causing any error to the payment process, all responsibility will lay with the user and Apply Comma will not be responsible for any possible implications.
- 3. Ordering any product and making any payment in the Apply Comma website is only allowed for above 18-year-old users and the user admits being above 18 be signing up in the website. In case of its violation being proved in the future and initiation of any prosecution (from the law-breaker’s side or any other person), Apply Comma will accept for responsibility to refund the payment.
- 4. Apply Comma commits protecting all users’ personal information and withholding them from any person or organization.
5. Test fee payment
- 5.1. Apply Comma makes all efforts possible to conduct all transactions as fast as possible. However, the waiting time may vary under different circumstances. Therefore, the minimum and maximum waiting time for each test payment will be an hour and a working-day, respectively.
- 5.2. In the case of user’s withdrawal of his request, if the user’s payment is not done in the Duolingo website, the payment will be refunded to the user within 1-3 working days after a 1% wage of the banking transaction is taken. However, if the payment is done in the Duolingo website, the user must send an email to the Duolingo test holder organization and ask for a refund and follow the procedure himself.
- 5.3. In case the refund request is accepted by the Duolingo test holder organization and the payment is refunded to Apply Comma group, the fee will be paid back to the user after the payment confirmation from the Duolingo, on the basis of exchange rate at the moment of refund and after a 6% banking fee is taken. It takes 4 to 6 working days before a refund is paid. One can check the Calculations page to know more about the calculation method of the refund.
- 5.4. Using bank accounts whose owner is not the candidate is not allowed for any transaction and in case of any problem arisen, the responsibility lies with the user.
- 5.5. In case of candidate’s withdrawal from the test, the payment will only be paid back to the bank account by which the fee was paid.
6. Classes and workshops
- 6.1. The candidate shall show all due respect in communication with the teacher, class coordinator and administrative staff inside and out of the class.
- 6.2. The candidate shall enter and leave the class at the preset times and cannot question the decisions of the teacher and class coordinator in case he either does not attend or attends the class with delay.
- 6.3. The candidate shall fill in the class assessment form presented by the class coordinator at the end of the course.
- 6.4. The candidate shall submit all his requests, suggestions and criticisms to the class coordinator and do not make them in the class.
- 6.5. In case of withdrawal from the course before the class is started, 80% of the fee will be refunded. After holding the first session, 60% of the course feel will be refunded, which will decrease to 40% if the second session is held.
- 6.6. In exceptional cases, the course may start with a delay which will be announced by the class coordinator.
7. Question packages
- 7.1. Please pay enough attention to the package descriptive information.
- 7.2. Presented exercises are developed by Apply Comma team working day and night. Please do not share the entire or a part of the provided content with others. Apply Comma group holds the copyright of the contents and any violation of the copyright will result in prosecution.
- 7.3. In case any suspicious activity is observed from any user, Apply Comma keep the right to restrict user’s access to the content immediately and without any refund.
- 7.4. Contents and products bought are accessible to users for a limited period of time. Please pay enough attention to the time-limit of each product when buying.
- 7.5. Once the purchasing process of any package or service is completed, it is not possible to withdraw from the service or claim a refund. Please pay enough attention before conducting the payment transaction.